Managed Service
C360 for MS Teams
Unified communications, simplified.
C360 from Conversant Technology, our unified communications partner, is the new SaaS platform that seamlessly manages all your communication services within Microsoft Teams. Consolidating channels can streamline workflows, enhance efficiency, and reduce the complexity of managing multiple communication platforms including email, phone, live chat, and social media.
Level up your phone system with Teams Calling
Teams Calling allows users to make and receive external calls, hold video conferences, and share files all within the same platform – for enhanced productivity and streamlined communications.
Omni-channel Contact Centre for Microsoft Teams
The advanced Contact Centre solution integrates with the Teams Calling, Social Media Messaging and Interaction Recording modules in Microsoft Teams offering enhanced efficiency.
Integrated Social Media Messaging management
Connect all your social media channels and interact with your customers directly from Microsoft Teams. C360 allows you to manage and reply to all your customer messages from one place.
Secure and compliant Interaction Recording
Record and securely store calls, chats, images and file shares. The module is fully compliant and will help your organisation to comply with Dodd-Frank, FCA, GDPR, HIPAA, MiFID II, PCI DSS and more.
Data and Reporting
C360 translates your data into visual Power BI dashboards making it easier to understand and keep track of your monthly, quarterly and annual KPIs, and discover trends so you can adjust your Contact Centre to offer the best customer experience.
